Frequently Asked Questions
Here are our five most common questions we receive about our hosting and domain services. To review other FAQ's, please visit our Knowledgebase.
Can I upgrade a hosting package?
Yes, simply follow steps below:
- Log in to your client portal by selecting "Client Portal" link from the main menu on either http://www.qiq.co.uk/portal or, for Australian clients http://www.qiq.com.au/portal.
- Select "My Services" from the menu at the top of the page.
- Select the hosting package you wish to upgrade by clicking the little green arrow to the right of the listing.
- Click the button labeled "Upgrade/Downgrade"package and follow the prompts.
Where's your Terms and Conditions?
Our terms and conditions are located here
Do you offer SSL Certificates?
Yes, we provide SSL certificates. Please contact us to obtain a price. Our prices include the SSL certificate for 12 months, installation of the certificate and a fixed IP address - a requirement for the installation of an SSL certificate.
How do I choose a domain name?
It’s important to choose the right domain name. Choose a name that people will remember. After all, the right domain name will increase visibility, inspire trust and attract customers. Here are some great tips to help you through this process.
- Choose your domain name quickly.
.uk domain names are being registered at a rate of one every 20 seconds and allocated on a first-registered, first-served basis, so a delay in decision making could mean someone else gets there first.
- Choose a name that suits your business.
You should choose your domain name so that it best represents your company’s interests. Bear in mind the brand, what you offer, your unique selling point and the implications of being alphabetically listed.Think about domain names that solve a problem or names that describe the products or services your company provides e.g. ‘marketing solutions’. Either way, your name will help drive targeted traffic to your web site if you take this approach.
- Keep it short and memorable.
Short memorable brand names are effective, especially if relevant to the personality of a business brand. If you keep the name short and snappy it is also less likely that people will misspell it and more likely that they will remember it and pass it on via word of mouth. For the same reasons it’s a good idea to keep the number of words in a domain name to 2 or 3 at most.
- Think about keywords and branding.
There is some debate about whether it’s better to choose a domain name that contains keywords (that will increase your search engine optimisation) or to focus on a name that is more generic or related to your brand. If you are particularly interested in attracting customers via search engines it is advisable to choose a name that is a keyword. Choose keywords that are the names of the products or services you will be offering on your web site. You could then use specific keyword software to see how popular your potential domain names are to customers using search engines.
- Decide which Top Level Domain (TLD) to use.
Companies based in the UK usually register a domain name ending in .co.uk, and recent independent research suggests that British Internet users are six times more likely to choose a .uk rather than a .com address when looking for information via an Internet search engine. 72% of respondents also said they would visit a British web site above any other. There are however a number of other alternatives including .com or other Second Level Domains such as .org.uk (or non-commercial organisations), .me.uk (for individuals), .ltd.uk and .plc.uk (for Ltd and Plc companies) and .com, .info and others for generic usage.
- Register your domain name in other suffixes.
It’s not a bad idea to register several similar domain names. If you have ‘yourname.co.uk’ you could register ‘yourname.org.uk’ so no-one else can come in at a later stage and capitalise on your brand name using another major domain name type. You could also register your full company name and a shorter, easier to remember version.
- Hyphens: Good or Bad?
If your ideal choice of domain name is not available, you might consider using a hyphenated version. One advantage of using them is that hyphens are said to identify keywords to search engines more clearly. The disadvantages of using hyphens are it makes your domain name harder to remember and more difficult to tell to a customer (e.g. on the telephone).
- Take account of misspellings.
Don’t use words that are difficult to spell, as people are likely to misspell your domain name, which may mean they don’t arrive at your web site. It’s also a good idea to avoid words that are spelt differently in some countries. However, if you have a company name that is difficult to spell, it is worth registering domain names with common misspellings of it. You can of course point several domain names to your web site.
- Before you register it, ask other people for their opinion.
You might think your domain name is great, but what about other people? Ultimately you will be relying on whether other people find it memorable, understandable and useful in terms of attracting traffic to your web site. A name that makes perfect sense to you may be too hard to remember or confusing to someone else. The easier the name is to spell, pronounce, remember and type the better. Web users are often impatient and if your site is not easy to find they may quickly give up trying.
- Check whether your chosen name has already been registered.
Use the search facility on our web site to check whether the domain name you have chosen is available. If the domain name is not available in any of the suffixes, you could try and contact the current registrant to see if they would be willing to sell the name to you.
What do my statistics mean?
- HITS: represent the total number of requests made to the server during the given time period (month, day, hour etc..).
- FILES: represent the total number of hits (requests) that actually resulted in something being sent back to the user. Not all hits will send data, such as 404-Not Found requests and requests for pages that are already in the browsers cache.
- TIP: by looking at the difference between hits and files, you can get a rough indication of repeat visitors, as the greater the difference between the two, the more people are requesting pages they already have cached (have viewed already). Sites is the number of unique IP addresses/hostnames that made requests to the server. Care should be taken when using this metric for anything other than that. Many users can appear to come from a single site, and they can also appear to come from many ip addresses so it should be used simply as a rough guage as to the number of visitors to your server.
- VISITS: occur when some remote site makes a request for a page on your server for the first time. As long as the same site keeps making requests within a given timeout period, they will all be considered part of the same Visit. If the site makes a request to your server, and the length of time since the last request is greater than the specified timeout period (default is 30 minutes), a new Visit is started and counted, and the sequence repeats. Since only pages will trigger a visit, remotes sites that link to graphic and other non- page URLs will not be counted in the visit totals, reducing the number of false visits.
- PAGES: are those URLs that would be considered the actual page being requested, and not all of the individual items that make it up (such as graphics and audio clips). Some people call this metric page views or page impressions, and defaults to any URL that has an extension of .htm, .html or .cgi. A KByte (KB) is 1024 bytes (1 Kilobyte). Used to show the amount of data that was transfered between the server and the remote machine, based on the data found in the server log.
- SITE: is a remote machine that makes requests to your server, and is based on the remote machines IP Address/Hostname.
- URL: Uniform Resource Locator. All requests made to a web server need to request something. A URL is that something, and represents an object somewhere on your server, that is accessable to the remote user, or results in an error (ie: 404 - Not found). URLs can be of any type (HTML, Audio, Graphics, etc...).
- REFERRERS: are those URLs that lead a user to your site or caused the browser to request something from your server. The vast majority of requests are made from your own URLs, since most HTML pages contain links to other objects such as graphics files. If one of your HTML pages contains links to 10 graphic images, then each request for the HTML page will produce 10 more hits with the referrer specified as the URL of your own HTML page.
- SEARCH STRINGS: are obtained from examining the referrer string and looking for known patterns from various search engines. The search engines and the patterns to look for can be specified by the user within a configuration file. The default will catch most of the major ones.
- USER AGENTS: are a fancy name for browsers. Netscape, Opera, Konqueror, etc.. are all User Agents, and each reports itself in a unique way to your server. Keep in mind however, that many browsers allow the user to change it's reported name, so you might see some obvious fake names in the listing. Note: Only available if that information is contained in the server logs.
- ENTRY/EXIT PAGES: are those pages that were the first requested in a visit (Entry), and the last requested (Exit). These pages are calculated using the Visits logic above. When a visit is first triggered, the requested page is counted as an Entry page, and whatever the last requested URL was, is counted as an Exit page.
- COUNTRIES: are determined based on the top level domain of the requesting site. This is somewhat questionable however, as there is no longer strong enforcement of domains as there was in the past. A .COM domain may reside in the US, or somewhere else. An .IL domain may actually be in Isreal, however it may also be located in the US or elsewhere. The most common domains seen are .COM (US Commercial), .NET (Network), .ORG (Non-profit Organization) and .EDU (Educational). A large percentage may also be shown as Unresolved/Unknown, as a fairly large percentage of dialup and other customer access points do not resolve to a name and are left as an IP address.
- RESPONSE CODES: are defined as part of the HTTP/1.1 protocol These codes are generated by the web server and indicate the completion status of each request made to it.